1. Introduction

This Privacy Policy explains how PT. Cakrawala Insani Global, operating under the brand Edumaster, collects, uses, stores, and protects personal data when you use our website https://edumasterprivat.com and our tutoring services.

We are committed to safeguarding the privacy of parents (Mom/Dad), students, tutors, school partners, and website visitors.

2. Data Controller

The Data Controller responsible for your personal data is:

PT. Cakrawala Insani Global
Operating Brand: Edumaster
Address:
Jl. Pesanggrahan Raya, Pesanggrahan Permai, Petukangan Sel., Kec. Pesanggrahan, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12270, Indonesia
Email: edumaster.chief@gmail.com
Phone: +6281292927293

3. Information We Collect

We may collect the following categories of data:

A. Parent / Guardian Information

• Full name

• Phone number (including WhatsApp)

• Email address

• Home address

• Payment details

B. Student Information

• Full name

• Age / Date of Birth

• School name

• Grade level

• Curriculum (National or International)

• Academic needs and progress information

C. Tutor Information

• Full name

• Educational background

• Teaching experience

• Identification documents (if required)

• Bank details for payment

D. Technical Information

• IP address

• Device type

• Browser type

• Website interaction data (cookies, analytics)

4. Purpose of Data Processing

We process personal data to:

• Provide private tutoring services (home-visit & online via Zoom)

• Match students with appropriate tutors

• Manage scheduling and communication

• Process payments and invoices

• Improve service quality

• Comply with legal and tax obligations

• Provide customer support

We do not sell personal data.

5. Legal Basis for Processing

We process data under the following lawful bases:

• Contractual necessity (service delivery)

• Consent (marketing communications)

• Legal obligation (financial and tax compliance)

• Legitimate interest (service improvement and security)

For students under 18, data processing is based on parental consent.

6. Data Sharing

We may share limited data with:

• Assigned tutors

• Payment providers

• IT and hosting providers

• Online learning platforms (e.g., Zoom)

• Authorities when legally required

All third parties are required to maintain confidentiality.

7. Data Retention

Personal data is retained only as long as necessary to:

• Fulfill service agreements

• Meet legal obligations

• Resolve disputes

After this period, data will be securely deleted or anonymized.

8. Data Security

We implement appropriate technical and organizational safeguards, including:

• Secure servers

• Restricted access controls

• Encrypted website communication (HTTPS)

• Internal confidentiality agreements

9. Your Rights

You may request:

• Access to your personal data

• Correction of inaccurate information

• Deletion of your data (subject to legal obligations)

• Withdrawal of marketing consent

Requests may be sent to:
📧 edumaster.chief@gmail.com

10. Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website.